7 Easy Ways to Use Chatbots for Business Examples

ProPros Live Chat offers a free plan for one user, including its chatbot feature. Your chatbot will use all this information to consistently improve its responses, ensuring that the answers provided are accurate and relevant. This makes your chatbot a valuable resource that draws from a variety of sources. So, in this Chatling article, we’ll explore the best small business chatbots and why they matter for small businesses.

It has a straightforward interface, so even beginners can easily make and deploy bots. You can use the content blocks, which are sections of content for an even quicker building of your bot. Learn how to install Tidio on your website in just a few minutes, and check out how a dog accessories store doubled its sales with Tidio chatbots. Explore Tidio’s chatbot features and benefits—take a look at our page dedicated to chatbots.

DON’T try to pass your chatbot off as human

With BabyCenter UK’s corporate chatbots, you will be asked for information about your child. Also, you will be asked for the challenges you are currently facing regarding childcare. The chatbot will then send targeted content and personalized advice for solving your problems. Botsify is an AI chatbot platform designed to supercharge small businesses. If you want more advanced features, you can opt for the Standard plan, which is available at $19 per month. This plan provides unlimited access to all the features and includes 5000 interactions, support for 15 bots, collaboration for up to 5 team members, and access to 3 months of logs.

Engage with shoppers on social media and turn customer conversations into sales with Heyday, our dedicated conversational AI chatbot for social commerce retailers. Tencent and Alibaba have focused more on AI products for business partners, but both offer chatbots to the public in China. Tencent’s sits inside its widely used WeChat messaging and social media app. NatGeo Genius Messenger marketing bots originated in promoting the National Geographic’s TV show “Genius.”  This allows the users to converse from the featured Genius’ voice.

AI and Data—Two Pillars of Chatbots

Leaving it alone to handle customers is not a good idea and that is why you need a solution that allows for human oversight. Whenever needed, human agents must be able to step in, rephrase AI responses, and guide AI in the right direction. AI chatbots can help dispel customer doubts by monitoring customer activity such as products viewed, pages visited, or search queries in the session.

For example, if you already work with a system integrator and consider getting an end-to-end service, consider asking them about their conversational capabilities. Hipmunk enables people to find travel deals, book flights, hotels, rental cars, and packages. It is user-friendly with a personalized conversation language and informal experience with an AI-powered chatbot/travel agent. Sephora launched its digital marketing AI, which provides users to get numerous makeup tutorials. This digital personal assistant aims to help beauty and makeup lovers by giving product reviews and ratings when shopping beauty items in stores.

Lead Scoring

Chatbots can be programmed to consistently provide updates on orders, shipping details, or any other transaction-related information, showcasing the advantages of chatbots. This proactive approach reduces customer uncertainty and reinforces the impression that your business values transparency and clarity in its interactions. Your brand’s image and identity are effectively conveyed through each chatbot engagement, reflecting your commitment to quality service. Customers appreciate this reliability, and it fosters trust, making them more likely to engage with your business repeatedly. Imagine the possibilities when you channel these saved resources into areas that actively contribute to your business’s growth.

This is one of the top your social media business account. These are rule-based chatbots that you can use to capture contact information, interact with customers, or pause the automation feature to transfer the communication to the agent. A chatbot is computer software that uses special algorithms or artificial intelligence (AI) to conduct conversations with people via text or voice input.

Facilities and other support services

With AI chatbots, you can make your customers feel seen and important. Answering their queries quickly and improving the quality of their interaction (compared to non-AI chatbots) translates to an enhanced customer experience across the board. Conversational AI chatbots like Birdeye Webchat also use machine learning (ML) to analyze previous conversations and improve their response. AIMultiple informs hundreds of thousands of businesses (as per similarWeb) including 60% of Fortune 500 every month. You can see more reputable companies and media that referenced AIMultiple. Throughout his career, Cem served as a tech consultant, tech buyer and tech entrepreneur.

• We’ve compared the best chatbot platforms on the web, and narrowed down the selection to the choicest few.
• This step ties in with listing your needs—a customer service chatbot should be rated by a different metric compared to a lead generation bot.
• They have already shown themselves to be valuable tools for customer service and marketing.

It shouldn’t just respond quickly in vain but should provide relevant answers to their questions. High-quality AI chatbots aren’t usually cheap but you can shop for the most affordable solution depending on your budget. This ensures you don’t run into future pricing problems that’ll disrupt your business. You can collect contact information via your bots and automatically store them. You can let customers book meetings and purchase products via the bots.

Increase sales

Read more about Chatbot For Businesses here.